Terms and Conditions
PAYMENT OPTIONSBUY ONLINE USING PAYPAL OR GOOGLE CHECKOUT
Paypal and Google Checkout encrypt your confidential information using Secure Sockets Layer (SSL) technology, so you can be sure your details are safe, look for https:// in the address bar or the
symbol. 
Paypal website and Google Checkout website.
Please note: The Google Checkout facility is through my main website only, please visit www.christinecook.co.uk to place your order.
PAYING BY CHEQUE
Cheques should be made payable to Christine Cook and be in Pounds Sterling from a UK bank. Orders will be dispatched after your cheque has cleared.
Please print your name and address on the back of the cheque and send to:
2 Edgehill Drive
Daventry
Northants
NN11 0GR
DELIVERY
Postage charges quoted are for delivery in the UK only, whilst this is usually within 3-5 days of receiving payment (or funds clearing when paying by cheque) please allow up to 14 days for delivery.
International charges vary, please contact me for prices.
14 DAY MONEY BACK GUARANTEE
As an accredited SafeBuy Member through my main website www.christinecook.co.uk I offer a 14 day money back guarantee. You may cancel from the day of the order and up to 14 working days after the day on which you receive the artwork (this exceeds the statutory minimum of 7 days). This right of cancellation does not apply to commissioned works which have been produced to your specification.
Written notification must be received via email.
The artwork must be returned in its original condition and packaging (or similar packaging to ensure safe transit) as soon as possible. Return postage will be at your cost, using Special Delivery or equivalent with adequate insurance cover. Alternatively return collection via a courier can be arranged, the cost of this service will be deducted before your refund is given.
A refund less all applicable postage costs will be issued within 30 days of receipt of the artwork, using the same method payment was made, ie cheque or Paypal.
Artwork should be returned to:
Christine Cook, 2 Edgehill Drive, Daventry, Northants NN11 0GR
You should also include a note with details of your name, address and order/invoice number.
DAMAGED GOODS
Please check the condition of the painting when delivered and notify me within 24 hours if you discover it is damaged. Please keep all original packaging, as this may be required to make a claim with the couriers. The damaged goods will be collected from you so that you do not incur any expenses. I will endeavor to resolve the matter to your satisfaction as soon as I can.
COMPLAINTS
I aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please contact me via email. I will reply as soon as possible and in any case you will at least receive an acknowledgement within 5 working days whilst I work to resolve your complaint.
CUSTOMER SERVICES
If you have any query about an order contact me via email or telephone on 07850 504005 (please call between 09:30 - 16:30 Monday - Friday). Outside of these hours an answering machine will be able to take your message. The cost of calling will be your service provider's mobile phone rate.
** Please be sure to quote your order reference or invoice number in any correspondence **
COPYRIGHT
All copyright of this website and content including logo's, artwork and images belongs to Christine Cook. No content, artwork or images can be used or reproduced in any way without the Artists consent.
Please note: The colours of the Artworks may vary slightly depending on your individual monitor settings
PAYING BY CHEQUE
Payment is also accepted by cheque, please contact me to place an order.
Cheques should be made payable to Christine Cook and be in Pounds Sterling from a UK bank. Orders will be dispatched after your cheque has cleared.
Please print your name and address on the back of the cheque and send to:
2 Edgehill Drive
Daventry
Northants
NN11 0GR
DELIVERY
Delivery in the UK is usually within 3-5 days of receiving payment (or funds clearing when paying by cheque), but please allow up to 14 days for delivery.
International charges/delivery times vary, please contact me for prices.
14 DAY MONEY BACK GUARANTEE
I am an accredited Safebuy Member through my main website http://www.christinecook.co.uk
I offer a 14 day money back guarantee. You may cancel from the day of the order and up to 14 working days after the day on which you receive the artwork (this exceeds the statutory minimum of 7 days). This right of cancellation does not apply to commissioned works which have been produced to your specification.
Written notification must be received via email.
The artwork must be returned in its original condition and packaging (or similar packaging to ensure safe transit) as soon as possible. Return postage will be at your cost, using Special Delivery or equivalent with adequate insurance cover. Alternatively return collection via a courier can be arranged, the cost of this service will be deducted before your refund is given.
A refund less all applicable postage costs will be issued within 30 days of receipt of the artwork, using the same method payment was made, ie cheque or Paypal.
Artwork should be returned to:
Christine Cook, 2 Edgehill Drive, Daventry, Northants NN11 0GR
You should also include a note with details of your name, address and order/invoice number.
DAMAGED GOODS
Please check the condition of the painting when delivered and notify me within 24 hours if you discover it is damaged. Please keep all original packaging, as this may be required to make a claim with the couriers. The damaged goods will be collected from you so that you do not incur any expenses. I will endeavor to resolve the matter to your satisfaction as soon as I can.
COMPLAINTS
I aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please contact me via email. I will reply as soon as possible and in any case you will at least receive an acknowledgement within 5 working days whilst I work to resolve your complaint.
CUSTOMER SERVICES
If you have any query about an order contact me via email or telephone on 07850 504005 (please call between 09:30 - 14:30 Monday - Friday). Outside of these hours an answering machine may be able to take your message. The cost of calling will be your service provider's mobile phone rate.
** Please be sure to quote your order reference or invoice number in any correspondence **
PRIVACY
I am committed to protecting your privacy and will only use the information that I collect about you lawfully (in accordance with the Data Protection Act 1998). Information is collected for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information collected about you includes:
your name and address
telephone number
email address
correspondence relating to your order/enquiry
All online transactions are processed by Paypal, I have no access to your Credit/Debit Card details, therefore no information about these is held. You can view the Paypal Privacy Policy here.
Sensitive information about you will not be collected without your explicit consent.
The information held will be accurate and up to date. You can check the information held by emailing. If you find any inaccuracies it will deleted or corrected it promptly.
You will not receive emails in the future unless you have given your consent.
I do not use cookies.
If you have any questions/comments about privacy, you should contact me.
COPYRIGHT
All copyright of this website and content including logo's, artwork and images belongs to Christine Cook. No content, artwork or images can be used or reproduced in any way without the Artists consent.
Please note: The colours of the Artworks may vary slightly depending on your individual monitor settings